Rising Star ~ Drop Earrings

Frequently Asked Questions

Custom and personalized orders

*** ! Please message me BEFORE you buy a charm/gem that you’d like to customize! ***

There is a hidden custom listing on my page that you can add to your cart in order to customize your charm. You can only do this by messaging me so I can post the listing for you.

If you buy the custom listing on its own & fail to message me, I will refund and cancel your order.

The custom listing varies in price depending on what customizations you’d like to add onto your gem(s). Usually its an extra $2-$6 for the customization + the price of the original charm

AGAIN, In order to create your own custom charm you will have to purchase the charm you wish to customize AND the add-on custom listing.

Care instructions

In order to prevent your jewelry from oxidizing quickly, please refrain from running your jewelry through water or exposing it to moist/damp weather conditions.

Rings, earrings, and keychains are gentle so please do not stretch & avoid catching them on items. Since most items contain crystals/stones/glass/ceramic/shells, they can easily break if dropped or mistreated.

Please be careful & gentle when holding your gems.

Gift wrapping and packaging

All purchased items come in a little mesh baggie

At times there might be a handwritten thank you card that is addressed to your Etsy account name.

If marked as a gift, The thank you card won’t be addressed to anyone specific.

Custom notes: Please leave what you’d like me to write on the card in the notes area when purchasing an item.

Return / Exchange / Refund / Cancellation Policy

If you’re not satisfied with your items, I do accept exchanges/returns within 7 days of delivery but I do not accept any items that are excessively used, damaged, or have been marked as delivered for over 7 days.

If you’d like to cancel your order or request a refund, please do so within 2 days of purchasing! Once I send out your order you can no longer cancel or request a refund.

AGAIN: I do not accept returns UNLESS they are requested before your package is shipped! :)

Once I safely receive the item(s) you would like to exchange, I will send out your other package within 2-5 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 days.

Please message me if you have any questions concerning the FAQ or anything else ♡︎ ε(*´･ω･)

Lost/Damaged Mail

If your package seems to have been:
• Lost in the mail
• Stalled
• Delivered to the wrong address
• Stuck in the shipping process for longer than 2 weeks...
Please contact me so I can file a claim with USPS to try and recover your package (Disclaimer: it’s not a full guaranteed that it’ll be recovered).

After the claim is filed please allow 1-5 days for USPS to respond/resolve the issue.

After drop off, I’m not responsible for any lost/damaged/misplaced packages ✈︎

If you receive a damaged package or the wrong item, please message me! I’ll be more than happy to resolve any issue for you! ε(*´･ω･)з

!! ALSO, Please double check to make sure your address is correct !!

Accidentally Entering The Wrong Shipping Address

!! Please double check to make sure your address is correct !!

Mistakes happen but please message me the correct address that you’d like your package to be delivered to (as soon as possible!!)

If Etsy claims your address is invalid when I print out your shipping label, I will message you & ask for you to send me the correct address or an alternate address.

Any packages sent to the wrong address you provided can not be refunded or re-sent.

Shipping Information

Please allow 2-5 𝗕𝘂𝘀𝗶𝗻𝗲𝘀𝘀 days for your package to be 𝗽𝗿𝗼𝗰𝗲𝘀𝘀𝗲𝗱 & 𝘀𝗵𝗶𝗽𝗽𝗲𝗱.

All orders are processed & shipped in the order they are received.

All items are 𝗺𝗮𝗱𝗲-𝘁𝗼-𝗼𝗿𝗱𝗲𝗿. I spend my time handcrafting and mailing out each item. That being said, your patience is heavily appreciated ♡︎

If you need your order shipped out as soon as possible, please message me! I can try & rush your order through.

Thank you for your patience & understanding!